Shipping, Returns & FAQ
CHRISTMAS SHIPPING DATES:
Make sure your parcels arrive before Christmas. Please see below delivery time frames from Australia Post.
(we are based in Melbourne )
Please also remember we aim to get all parcels out within 48 hours during business hours. Please keep this in mind when ordering also.
Melbourne to Melbourne - Allow 2 business days
Melbourne to Melbourne rural areas - Allow up to 5 business days
Melbourne to Sydney - Allow 2 - 3 business days
Melbourne to Canberra - Allow 2 - 3 business days
Melbourne to Adelaide - Allow 2 - 3 business days
Melbourne to Brisbane - Allow 3 - 4 business days
Melbourne to Tasmania - Allow 3 - 4 business days
Melbourne to Adelaide - Allow 3 - 4 business days
Melbourne to Canberra - Allow 3 - 4 business days
Between other capital cities - Allow 5 - 6 business days
Order before 18th December.
International Shipping Dates.
You will need to have your order placed prior to the 20th December if you would like your order shipped from our warehouse before Christmas. Please also allow time for your parcel to arrive to you once in transit if you are wanting to receive your order before Christmas. Most international destinations can take up to 10 business days.
Q. Do you Ship Internationally ?
A. Yes ! We ship worldwide.
Q. How much does shipping cost ?
A. For Australian orders we offer free shipping on all order over $75. Orders under that amount will be charged a flat rate of $9.95 .
Express shipping is available on Australian orders only. It is a flat rate of $6.95 for orders over $75 and $14.95 for orders under $75.
* Please note: selecting express post does not mean your order will leave our warehouse any sooner, and it does not guarantee next day delivery once your order has been shipped. Australia post can take up to 3 days to deliver express post packages. We are unable to refund the postage costs if Australia Post do not deliver the next day.
For international orders, prices are based on the weight of your items at checkout. Prices start from $15. Please be aware some countries charge customs fees and import duties. It is your responsibility to be aware if any of these charges are applicable in your country as you will be responsible for any of these costs.
Q. Will I be notified once my item has shipped ?
A. Yes, you will receive an email to let you know your order is on the way.
All Australian and International orders will be provided with a tracking number once your order has shipped (with the exception of AU sample products that have free shipping . There will be no tracking number provided).
Q. How long will it take to get my order ?
A. Your order will be shipped within 48 hours (though usually sooner) . We do not ship on weekends, Australian national holidays or Victorian public holidays.
We ship via Australia Post for all deliveries within Australia. Depending on your location, it can take anywhere from 2-7 business days for your parcel to arrive once shipped.
For all international deliveries we ship via DHL. Depending on where you are located the time frame to receive your order will vary. Please see below estimates provided by DHL:
New Zealand : 3 - 5 business days
Asia Pacific: 5 - 12 business days
Western Europe : 5 - 12 business days
North America : 7 - 12 business days
Rest of the World : 9 - 14 business days
Q. Am I able to return a product if I change my mind ?
A. If you wish to return an item please email us within 7 days of receipt of your item. We will provide return instructions . The item must be in the original packaging and unused. Return postage will be at your expense. Once the item has been received and verified of its condition, we will issue you with a store gift card which will be valid for 24 months.
Q. What happens if my item is faulty or it is not what I ordered ?
A. In the unlikely event you receive an item that is either faulty, or different to what you have placed in your cart, we will of course organise one of the following by your choosing : a replacement item , full refund or store credit. You will not be charged for shipping again.
Q. What currency are your prices displayed in ?
A. All prices are displayed in Australian Dollars.
Q. How do I redeem my $5 off for signing up to the newsletter?
A. Once you are at checkout, simply enter the code provided from the email we sent into the discount code box.
Q. How many times can I redeem my $5 off for signing up ?
A. The $5 discount can only be redeemed once and is valid for purchases over $25 excluding shipping charges. There is no expiry date.
Q. What happens if I forgot to enter a promotional discount and have already placed my order?
A. Unfortunately we are unable to apply discount codes after the order has been finalised. Please ensure you check the details of your order before finalising your purchase.