FREE SHIPPING OVER $99 | FREE SAMPLE WITH ALL ORDERS* | AFTERPAY AND ZIP PAY AVAILABLE

Terms and Conditions: Shipping, Returns & FAQ

*** CHRISTMAS DELIVERY CUT OFF DATES ***

We have received the below suggested cut off dates from Australia Post to have your parcel delivered before Christmas.

Please note: these dates have been provided to us by Australia Post. We can not be held accountable for unforeseen delays. If you live in rural or remote areas we recommend allowing a little extra time. 

 FOR DELIVERY WITHIN AUSTRALIA

  • Parcel Post – Lodged to Australia Post by Saturday 12 December 2020. Please place your orders by end of day Thursday 10th December 2020.
  • Express Post – Lodged to Australia Post by Saturday 19 December 2020. Please place your orders by end of day Thursday 17th December 2020.

 

FOR INTERNATIONAL DELIVERY

  • USA, Canada, UK, Europe: Monday 16 November 2020 - Please place orders by end of day  Friday 13th November 2020 

     

    • Most of Asia: Monday 23 November 2020 - Please place your orders by end of day Friday 20th November 2020

     

    • New Zealand: Friday 27 November 2020 - Please place your orders by end of day Thursday 26th November 2020

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      Shipping, Returns & FAQ 

      Shipping Costs and Express Shipping

      For Australian orders we offer free shipping on all orders over $99. Orders under that amount will be charged a flat rate of $9.95 . 

      Express shipping is available on Australian orders only. It is a flat rate of $6.95 for orders over $99 and $14.95 for orders under $99. 

      * Please note: selecting express shipping does not mean your order will leave our warehouse any sooner (usual dispatch times still apply) It also does not guarantee next day delivery once your order has been shipped. Australia post can take up to 3 days to deliver express post packages. We are unable to refund the postage costs if Australia Post do not deliver the next day. 

      For international orders, prices are based on the weight of your items at checkout. Prices start from $15. Please be aware some countries charge customs fees and import duties. It is your responsibility to be aware if any of these charges are applicable in your country as you will be responsible for any of these costs. 

      Signature Required and Authority to Leave

      Your parcel will be sent automatically requiring a signature. If you are not home when your parcel is delivered it will be taken to your nearest post office and a card will be left for you to collect. You will be given the option by Australia Post once sent to provide authority to leave. 

      If you choose authority to leave we will not be held responsible for the parcel once it has been delivered.

       

      Shipping Time Frames

      Your order will be shipped within 48 hours unless otherwise specified. We do not ship on weekends, Australian national holidays or Victorian public holidays. 

      We ship via Australia Post for all deliveries including international. Depending on your location, it can take anywhere from 2-7 business days for your parcel to arrive once shipped. 

      For all international deliveries, depending on where you are located, the time frame to receive your order will vary. Please see below estimates provided by Australia Post 

      New Zealand : 5 business days

      China: 8 business days

      Rest of Asia: 7-10 business days

      USA: 5 business days

      Canada: 9 business days 

      Pacific Islands: 6-9 business days

      UK and Ireland: 6-7 business days

      Major Europe: 7-10 business days

      Shipping Notifications

      You will receive an email to let you know your order is on the way.

      All Australian and International orders will be provided with a tracking number once your order has shipped

      Returned Parcels

      We can not be held responsible for items returned to us or items lost in transit due to the incorrect address being provided, or it was not collected by you in a reasonable time frame. We will need to apply additional charges to have your parcel resent or replaced. Please be sure to carefully check the details prior to placing your order and carefully check your order confirmation email which is sent to you immediately after placing your order. Be sure to notify us right away if there is an error. 

      Returning Products Due to Change of Mind 

      If you wish to return an item please email us within 7 days of receipt of your item. We will provide return instructions . The item must be in the original packaging, unopened and unused. Return postage will be at your expense. Once the item has been received and verified of its condition, we will issue you with a store gift card which will be valid for 24 months.

      We do not accept returns or exchanges on sale items for change of mind. 

      Cancelling an Order Prior to Shipping

      You may cancel an order prior to us shipping it if you change your mind. We will process the refund via the original method you used to pay. Please note your  refund will be minus the merchant fees charged to us that is not refunded back to us by the payment provider. 

      Returns on Gift Cards

      Sale of Gift cards are final. Gift cards cannot be exchanged or refunded. 

      Allergic Reactions

      We are unable to accept returns if an allergic reaction occurs. Please ensure you read the full ingredients list provided on the product pages prior to purchasing. We also advise purchasing smaller size or sample options where available if you are trying a product for the first time. 

      Faulty or Incorrect Items

      In the unlikely event you receive an item that is either faulty, or different to what you have placed in your cart, we will of course organise one of the following by your choosing :  a replacement item , full refund or store credit. You will not be charged for shipping again. 

      Currency Noted on Our Website

      All prices are displayed in Australian Dollars.

       What Countries Are Available For Afterpay ?

      We are able to provide afterpay to our customer in Australia and New Zealand. For New Zealand customers, your instalment amounts will be shown by afterpay in NZD prior to confirming your order. 

      Redeeming $5 off for signing up to the newsletter

      Once you are at checkout, simply enter the code provided from the email we sent into the discount code box.

      The $5 discount can only be redeemed once and is valid for purchases over $25 excluding shipping charges. There is no expiry date. 

      Promotional Codes Not Entered Prior To Checking Out

      Unfortunately we are unable to apply discount codes after the order has been finalised. Please ensure you check the details of your order before finalising your purchase.