Terms and Conditions: Shipping, Returns & FAQ
*** COVID-19 VIRUS and AUSTRALIA POST UPDATE ***
PLEASE SEE BELOW THE INFORMATION WE HAVE RECEIVED FROM AUSTRALIA POST.
To minimise the risk of contracting or spreading coronavirus, all parcels – be it at a post office or at a residence – will no longer require a signature for delivery or collection.
In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and sign on their behalf.
The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
These precautions have been set in place to minimise the risk of contracting and spreading the virus. Let us all be mindful and respectful of each other.
Notice on delays - Updated 31.03.20
It appears Australia Post are taking a little longer than usual to deliver parcels. Please allow some extra time for your parcel to arrive to you once dispatched. We recommend selecting express shipping if you require your parcel sooner rather than later.
Please visit the Australia Post website where they have a dedicated page advising of any delays to international parcels:
Shipping, Returns & FAQ
Shipping Costs and Express Shipping
For Australian orders we offer free shipping on all order over $75. Orders under that amount will be charged a flat rate of $9.95 .
Express shipping is available on Australian orders only. It is a flat rate of $6.95 for orders over $75 and $14.95 for orders under $75.
* Please note: selecting express shipping does not mean your order will leave our warehouse any sooner (usual dispatch times still apply) It also does not guarantee next day delivery once your order has been shipped. Australia post can take up to 3 days to deliver express post packages. We are unable to refund the postage costs if Australia Post do not deliver the next day.
For international orders, prices are based on the weight of your items at checkout. Prices start from $15. Please be aware some countries charge customs fees and import duties. It is your responsibility to be aware if any of these charges are applicable in your country as you will be responsible for any of these costs.
Signature Required and Authority to Leave
Your parcel will be sent automatically requiring a signature. If you are not home when your parcel is delivered it will be taken to your nearest post office and a card will be left for you to collect. You will be given the option by Australia Post once sent to provide authority to leave.
If you choose authority to leave we will not be held responsible for the parcel once it has been delivered.
Shipping Time Frames
Your order will be shipped within 48 hours unless otherwise specified. We do not ship on weekends, Australian national holidays or Victorian public holidays.
We ship via Australia Post for all deliveries including international. Depending on your location, it can take anywhere from 2-7 business days for your parcel to arrive once shipped.
For all international deliveries, depending on where you are located, the time frame to receive your order will vary. Please see below estimates provided by Australia Post
New Zealand : 5 business days
China: 8 business days
Rest of Asia: 7-10 business days
USA: 5 business days
Canada: 9 business days
Pacific Islands: 6-9 business days
UK and Ireland: 6-7 business days
Major Europe: 7-10 business days
You will receive an email to let you know your order is on the way.
All Australian and International orders will be provided with a tracking number once your order has shipped
Sample Only Orders
Orders that contain sample items only, have a discounted shipping price at checkout of $2.95 for up to 5 samples. These sample orders include tracking, and a tracking number will be sent to you once your order has shipped. This is available for orders shipped within Australia only. If you order more than 5 samples you will be charged the standard shipping rate.
Returned and Lost Parcels
We can not be held responsible for items returned to us or items lost in transit due to the incorrect address being provided,. We will need to apply additional charges to have your parcel resent or replaced. Please be sure to carefully check the details prior to placing your order and carefully check your order confirmation email which is sent to you immediately after placing your order. Be sure to notify us right away if there is an error.
Returning Products Due to Change of Mind
If you wish to return an item please email us within 7 days of receipt of your item. We will provide return instructions . The item must be in the original packaging, unopened and unused. Return postage will be at your expense. Once the item has been received and verified of its condition, we will issue you with a store gift card which will be valid for 24 months.
We are unable to accept returns if an allergic reaction occurs. Please ensure you read the full ingredients list provided on the product pages prior to purchasing. We also advise purchasing smaller size or sample options where available if you are trying a product for the first time.
Faulty or Incorrect Items
In the unlikely event you receive an item that is either faulty, or different to what you have placed in your cart, we will of course organise one of the following by your choosing : a replacement item , full refund or store credit. You will not be charged for shipping again.
Currency Noted on Our Website
All prices are displayed in Australian Dollars.
What Countries Are Available For Afterpay ?
We are able to provide afterpay to our customer in Australia and New Zealand. For New Zealand customers, your instalment amounts will be shown by afterpay in NZD prior to confirming your order.
Redeeming $5 off for signing up to the newsletter
Once you are at checkout, simply enter the code provided from the email we sent into the discount code box.
The $5 discount can only be redeemed once and is valid for purchases over $25 excluding shipping charges. There is no expiry date.
Promotional Codes Not Entered Prior To Checking Out
Unfortunately we are unable to apply discount codes after the order has been finalised. Please ensure you check the details of your order before finalising your purchase.